Our main priority is ensuring all our customers are 100% satisfied.
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30-day returns guarantee for each order. Buy with confidence and enjoy a great shopping experience!
Return Approval:
Items that can be returned, refunded, or exchanged within 30 days of receiving them must follow the criteria below:
- The wrong specifications.
- Items with a defective condition caused by the manufacturer or shipping carrier.
If you are not in these cases, please contact us at support@dupegate.com for immediate support.
Return Process:
- Step 1: Contact us at support@dupegate.com and provide your order number, real photos or video of items, and reason for returning.
- Step 2: Customer service will evaluate and assist you with the free return label.
- Step 3: Print the label and send the items back to us.
Note: The items need to be in their original condition and with all their labels.
Refund or exchange process
Within 48 hours after ordering:
- Step 1: Contact us at support@dupegate.com and provide your order number and reason for a refund or exchange.
- Step 2: We will assist you in refunding or exchanging.
Note: We will need 2-5 days to produce your items (the shoes or customized bags will require extra time) and 7 – 10 days to ship them out to you. Please contact us within 48 hours to best facilitate a refund or product exchange.
After receiving:
- Step 1: Contact us at support@dupegate.com and provide your order number, real photos or video of items, and reason for refund or exchange.
- Step 2: Customer service will evaluate and assist you in following what you wish.
Notes: All returns must be authorized by our Team via the Support Center. If anything is wrong, please contact us immediately
Shipping:
You will receive the item within 10 to 15 days of order. Below is our shipping policy. We invite you to readers to better understand.
- Processing time: Usually, we need 3-5 days to prepare the items and there may be some delays during the shopping season.
Items that have been customized will take longer to prepare. Shoes require 5-7 days, and bags take 15-20 days. - As a flat shipping method, the delivery time will take 5-10 days. Shipping time is different from country to country.
You will receive an email with your tracking number once your package has been shipped. Typically, FedEx, UPS, USPS, and DHL are used.
We welcome you to contact us at any time at support@dupegate.com